FREQUENTLY ASKED QUESTIONS
What is your return policy?
Only products purchased on www.veorganics.com may be accepted for return. We will accept returns and exchanges of unopened products within 30 days of your purchase date. Please note, shipping and handling costs are non-refundable. To return a product, please send an email to firstname.lastname@example.org with the reason you would like to return your product and we will provide our return shipping address. The return shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only full priced items may be refunded. Unfortunately, we do not issue refunds on sale items.
Where do you ship?
At this time, we ship to Canada, the United States, Australia and Europe.
What are your shipping options and cost?
Please allow 2 - 5 business days processing time after you place your order to be prepared for shipping.
Canada and the United States:
Standard shipping is a flat rate of $15 for orders with a subtotal under $99 (after any discounts have been applied)
Standard shipping is a flat rate of $10 for orders with a subtotal over $99 and under $150 (after any discounts have been applied)
Standard shipping is free for orders with a subtotal over $150 (after any discounts have been applied)
Australia and Europe:
Standard shipping is a flat rate of $15
Shipments to Other International Addresses:
Please contact us directly to obtain your shipping cost estimates